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irene_6021
Participant
Aug 22, 2024 12:43 AM UTC
Answered

PDF files appearing blank when I open them via Adobe Acrobat app on iPad

When I open the same files through Google Drive or on my laptop, I can view the content of the files. However, the files keep showing up blank on the Acrobat app for iPad. I have tried uninstalling and reinstalling and the app is up-to-date. 

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    Amal.
    Amal.Correct answer
    Legend
    Sep 18, 2024 5:08 AM UTC

    Hi All,

    I hope you're doing well.

    We're pleased to inform you that the latest version of the Acrobat Reader mobile app (v24.09.00) has been released, which resolves the issue you encountered. Please update the app via the App Store and restart your device after completing the update for the changes to take effect.

    If you have any questions or face any issues, feel free to reach out.

     

    ~Amal

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    4 replies

    Amal.
    Amal.Correct answer
    Legend
    Sep 18, 2024 5:08 AM UTC

    Hi All,

    I hope you're doing well.

    We're pleased to inform you that the latest version of the Acrobat Reader mobile app (v24.09.00) has been released, which resolves the issue you encountered. Please update the app via the App Store and restart your device after completing the update for the changes to take effect.

    If you have any questions or face any issues, feel free to reach out.

     

    ~Amal

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    julie_9554
    Participating Frequently
    Sep 11, 2024 7:29 PM UTC

    Are these images, or scanned text? The August update screwed up the ability to view images in the app for everyone. 

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    Amal.
    Amal.
    Legend
    Sep 12, 2024 8:14 AM UTC

    Hi there

     

    I hope you're doing well.

     

    I wanted to update you that our engineering team is actively working on the issue. A fix will be included in a future update, and we'll keep you informed once it's ready.

     

    Thank you for your patience and understanding.

     

    ~Amal

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    Amal.
    Amal.
    Legend
    Aug 22, 2024 6:04 AM UTC

    Hi @irene_6021

     

    Hope you are doing well and thanks for reaching out.

     

    This is a known issue and our team is aware of it and is working on a fix. While we don't have an exact timeline, it will be included in an upcoming update.

     

    Thanks for your patience.

     

    ~Amal

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