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2 replies

Ria Tagra
Ria Tagra
Inspiring
April 5, 2021

Hi Adam-2000,


Hope you are doing well.

Thank you for posting your query here. Please help me with few details to understand your issue better.

  1. Make and model of your phone.
  2. Application version?

Try to update your application from the Google play store.


For more help refer to: https://helpx.adobe.com/acrobat/mobile-app-faq.html

 

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.


Regards

Ria

V
Vithoorshan5FC8
Participant
June 3, 2021

Hi Ria.

 

Mine is an iPhone 11 Pro Max and I have a document that's around 300 pages and open every page at an instant in the max but in my IPhone it takes a really long time to bring the contents and it's very annoying because that's an important document and I need to refer them while I am not at home. Is there anything the app devolpers could do about it and solve the issue?

Ria Tagra
Ria Tagra
Inspiring
June 5, 2021

Hi @Vithoorshan5FC8 ,


Hope you are doing well.

 

We are sorry, you're having difficulties. Please help me with few details to understand your issue better.

  1. Make and model of your device?
  2. Application version?
  3. Is it happening with all the files?
  4. Can you share a video of the same?

 

We did try to replicate the behavior on our end, however, it is working fine. Make sure your application is updated. Do save your work then try to sign out and sign in back. Reboot your device.

Note: Ensure you are connected to the internet.

 

For iOS Adobe Reader Mobile version: 21.05.00


For more help refer to:

*iOS- https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.

 

Regards

Ria

P
Priska5E27
Participant
April 3, 2021

Mind as well, the documents that i saved on document cloud always crash when opening

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