pdf files lost

Question

I already updated the last version but with no difference

i see my old pdf folders but with a message saying that the content can’t be displayed due to unkown error

what can I do , please help me. Thanks

Meenakshi_Negi · Answer

Hi Kareeme,

Sorry for the delay in response.

As you are not able to open the folders on your iOS application, please let us know the details as asked below:

- From where exactly you are trying to open the folders? Are they saved on Local or on some other location?

- What is the current version of the application?

- Share the OS version on the iOS device

- Is it an issue with all the folders/ files that you try to open in the application?

- If possible please share the screenshot of the error message you get.

To share the screenshot, use the steps provided below:

- Click on the insert icon provided in the reply window as shown below:

- An Insert Image window will appear.

- Then click on Insert Image and browse the location where you have saved the screenshot file.

- Select the file and click on Open > Insert Image.

We will be waiting for your response.

Please update the thread is the issue is already resolved.

Regards,

Meenakshi

Sign up