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William26599514a2ud
Participant
October 14, 2022
Question

PDF from one drive won’t open on iPad anymore

  • October 14, 2022
  • 1 reply
  • 893 views

I've opened PDF files on iPad routinely for many years. I've given Acrobat reader access to my one drive files to try to overcome this 2 day old problem but, I still get message like "unknown error prevents opening file."  I would appreciate any help. Thanks 

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1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
October 19, 2022

Hi @William26599514a2ud,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Is the OneDrive account you are trying to connect, is it a business account or a personal account?

If you have a Business account, you may want to check the permissions to connect with Acrobat. If a personal account, I suggest unlinking the account and then re-link it to Acrobat Reader Mobile.

 

To unlink the account, go to Files-> Edit-> click on the red sign to unlink OneDrive. Once done, restart the device and then try to link it again.

 

Let me know if this helps.

 

-Souvik.

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