Skip to main content
santenh82958883
santenh82958883
Participant
October 1, 2018
Question

pdf interactif not working properly with ipad if received through a mail / IPAD AIR 2

  • October 1, 2018
  • 7 replies
  • 585 views

impossible to visualize the file receive by mail
has been tested on ipad air 2
IOS 11.4.1

iOS 11.3.
IOS 11.2.6
IOS 10.3.3 

i already called the apple store to know more about the fact ibook/pdf reader is missing in activities list
i quote
"this is a adobe product/feature and it's not supported by our services. Please enter in contact with adobe directly for support if needed."


This topic has been closed for replies.

7 replies

T
Test Screen Name
Legend
October 1, 2018

Also, did you try the More selection? I don't use Mail but it works for me in GMail.

T
Test Screen Name
Legend
October 1, 2018

Can you send it once the PDF is open in the mail app, as in Safari?

T
Test Screen Name
Legend
October 1, 2018

Which mail app is it? The list is made by the app. Some app (like Safari) don’t show Acrobat Reader. In Safari you have to view the PDF then send it.

santenh82958883
santenh82958883Author
Participant
October 1, 2018

We are using the generic mail application inside the Ipad.


santenh82958883
santenh82958883Author
Participant
October 1, 2018

ok ok ok maybe the informations provide by Apple support are in correct, but still it does not explain why adobe reader doesn't appear inside the activity list in order to open the pdf inside the mail.

T
Test Screen Name
Legend
October 1, 2018

No, iBook is a self contained Apple feature and no way involves the Adobe Reader application. Apple gave you wrong info about that.

T
Test Screen Name
Legend
October 1, 2018

No idea what you mean by “iBook/pdf reader missing from activity list”. afobe’s App is never called “PDF reader”. iBooks have nothing to do with Adobe. What app shows this “activity list”?

santenh82958883
santenh82958883Author
Participant
October 1, 2018

How to modify activities list in safari o… - Apple Community
ibook is a apple feature using the adobe reader application, but even adobe reader does not appear in the list

Already tried the trick without any success.

T
Test Screen Name
Legend
October 1, 2018

So, are you using an Adobe app? Do you send your PDF to the Acrobat Reader app? Even then most interactive things do not work in iOS at all. View it on Windows or Mac.

santenh82958883
santenh82958883Author
Participant
October 1, 2018

Unfortunately i have to be against your saying.
I did some test on some ipad of our fleet.

the adobe app seems working properly on some ipads and other no.

the ibook/pdf reader is missing in activities list and with other no.

Btw when the pdf reader appears in the activities list, the pdf interactive feature work properly.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices