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Participant
June 6, 2021
Question

Pdf nao abre

  • June 6, 2021
  • 1 reply
  • 517 views

Alguns pdfs enviados no WhatsApp não abrem. Aparece a seguinte frase quando coloco para abrir no adobe "Esse arquivo não pode ser acessado . Verifique a conexão ou encorte o nome do arquivo" 

. Como eu resolvo isso? 

This topic has been closed for replies.

1 reply

Participant
October 21, 2021

Mesmo erro aqui alguma solução?

Ria Tagra
Inspiring
October 27, 2021

Hi @Tiago5E18 

 

Hope you are doing well.

We are sorry, you're having difficulties. Please help me with few details to understand your issue better.

  1. Make and model of your device?
  2. Application version?
  3.  Are you using dual whatsapp device?

 

We did try to replicate the behavior on our end, however, it is working fine. Make sure your application is updated. Do save your work then try to sign out and sign in back. Reboot your device.

Note: Ensure you are connected to the internet.

For Android Adobe Reader Mobile version: 21.10.00

For iOS Adobe Reader Mobile version: 21.10.00


For more help refer to:

*iOS- https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html

 

*Android- https://www.adobe.com/devnet-docs/acrobat/android/en/troubleshooting.html#get-help-and-find-answers

Let us know how it works at your end. If you have any further queries please feel free to reach us.

Regards

Ria