Pdf nao recebido

Question

Assinei Acrobat e baixei download da conta da Light e nao recebi. Gostaria que verificassem o que ocorre.

S_S · Answer

Hope you are doing well. Sorry for the trouble with Acrobat Reader Mobile.

I checked your email address registered here in the community and saw an active subscription for Acrobat Premium.

Please let me know what error you get when trying to use Acrobat. A screenshot of the error would be great.

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for Android Help (https://adobe.ly/3IZVAFh)

Let me know if this helps.

Thanks,

Souvik.

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