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michaelh92024802
Participating Frequently
November 10, 2021
Question

PDF not opening

  • November 10, 2021
  • 1 reply
  • 1273 views

Hi there, 

I am using a samsung s9 with latest os and latest pdf reader. I try to open a pdf sent from outlook and get a blank screen. Is this a known problem?

 

What is the fix. This is frustrating a number of users. 

 

Thanks

 

 

    This topic has been closed for replies.

    1 reply

    Harsh Vardhan Pareek
    Community Manager
    Harsh Vardhan PareekCommunity Manager
    Community Manager
    November 10, 2021

    Hi @michaelh92024802 

     

    It looks like you are trying to open in a different PDF viewer and not in Acrobat Reader. According to the 4th screenshot, go to the settings of the application and make it default and then try to open the PDF from outlook.

     

    Thanks,

    Harsh

    M
    michaelh92024802Author
    Participating Frequently
    November 10, 2021

    Thanks Harsh, 

     

    so I go into settings, tap the app, tap not set as default and there is nothing to change. Taping on open supported links is set to In this app. clear defaults greyed out. Nothing under supproted web addresses apart from some adobeacrobat links. 

     

    Harsh Vardhan Pareek
    Community Manager
    Harsh Vardhan PareekCommunity Manager
    Community Manager
    November 11, 2021

    Could you confirm that if you try to open any other PDF which is already saved on your mobile, does that ask which application you want to use to open it with? If yes, then select Acrobat and and then select "Always".

    Reference help document: https://www.adobe.com/devnet-docs/acrobat/android/en/openfiles.html?#open-files

     

    Thanks,

    Harsh

     

     

     

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