PDF not opening

Forum|Forum|4 years ago
November 10, 2021
1 reply
1275 views

Hi there,

I am using a samsung s9 with latest os and latest pdf reader. I try to open a pdf sent from outlook and get a blank screen. Is this a known problem?

What is the fix. This is frustrating a number of users.

Thanks

This topic has been closed for replies.

Harsh Vardhan Pareek

Participating Frequently

Hi @michaelh92024802

It looks like you are trying to open in a different PDF viewer and not in Acrobat Reader. According to the 4th screenshot, go to the settings of the application and make it default and then try to open the PDF from outlook.

Thanks,

Harsh

M

michaelh92024802Author

Participating Frequently

Thanks Harsh,

so I go into settings, tap the app, tap not set as default and there is nothing to change. Taping on open supported links is set to In this app. clear defaults greyed out. Nothing under supproted web addresses apart from some adobeacrobat links.

Harsh Vardhan Pareek

Participating Frequently

Could you confirm that if you try to open any other PDF which is already saved on your mobile, does that ask which application you want to use to open it with? If yes, then select Acrobat and and then select "Always".

Reference help document: https://www.adobe.com/devnet-docs/acrobat/android/en/openfiles.html?#open-files

Thanks,

Harsh

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