PDF not readable on Samsung S20+

Forum|Forum|4 years ago
October 1, 2021
1 reply
1479 views

Hi!

I have a very strange problem. The attached PDF file displays well with my Windows Adobe PDF Reader DC. Unfortunately on my Samsung Galaxy S20+ this file displays strange characters (see the screenshot attached).Other PDF documents display just fine on my device. The version of "Adobe Acrobat Reader for PDF" that I am currently using on my device is 21.9.0.

Does anybody knows how to fix this issue?

Best Regards,

Zhelyo

0000000108460428_signed.pdf

This topic has been closed for replies.

Harsh Vardhan Pareek

Community Manager

Hi @Zhelyo5FB8

Hope you are doing well.

As per the issue description that PDF contents are not visible properly in the Reader mobile application. Would you mind sharing few details to understand the issue better?

1. If possible, could you share the PDF file.

2. Is it happening in one file or with all PDFs?

3. Android version?

Looking forward to hearing back from you.

Thanks,

Harsh

Z

Zhelyo5FB8Author

Participant

Hi Harsh!

Regarding your questions:

1.Please find the PDF attached to my original post. There you will also find a screenshot of how the document appears on my Samsung S20 Plus.

2. The PDF file is actually a monthly invoice and every invoice from this issuer have exactly the same described problem. So far I have not met this problem with PDFs from another issuers.

3. Android version: 11

Best Regards,

Zhelyo Zhelev

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