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Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
March 8, 2022

Hi @Deborah23478964yy0l 

 

I could be possible that it is a protected file, that's why you are not able to use fill and sign on your phone. You can remove protection from the Acrobat DC desktop app if it is password protected.  

you can refer to the article below to remove protection:

https://www.adobe.com/acrobat/how-to/unlock-pdf.html

 

Let us know if that helps.

 

Thanks,

Harsh

D
Deborah23478964yy0lAuthor
Participant
March 8, 2022

Hi,

thanks for your response.  I only applied password security to the document late last evening, so the problem was existing before that.  I have put a password security on the document to prevent editing but allowed form filling and signing.   Any other ideas? 
thank you

Debbie 

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
March 14, 2022

Hi @Deborah23478964yy0l 

 

Yes with password protection the Acrobat reader mobile have limited features. Here is a help document you can refer for:

https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html?password-protect-pdfs#protect

 

~Harsh

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