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E
Eden5EB6
Participant
August 16, 2020
Question

Pdf read from Google Drive gets corrupted

  • August 16, 2020
  • 1 reply
  • 2898 views

Hey! 

I have had this problem for a long time. We buy lot of digital books and store them to Google Drive from where I then access them with Adobe Reader with my tablet. Sometimes files get corrupted, they may be readable for days and then stop working. The file cannot be opened it is damaged or corrupted. The version in the Google Drive is also corrupted and has to be replaced. The corrupted version varies videly with the file size compared to the original, sometimes it is even only half the size.

 

I must add that the file is not touched by anyone or thing else than me with my tablet, and this has not happened with any other usage of those books. 

 

Any help would be appreciated. I run the newest application version. 

    This topic has been closed for replies.

    1 reply

    J
    J32672351kcuy
    Participant
    October 3, 2023

    I am experiencing the same issue. I keep my pdf open and highlight stuff along the way. At some point, the pdf document becomes corrupted and I lose all progress. Extremely frustrating. Of course Google never responds.

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      November 1, 2023

      Hi @J32672351kcuy,

       

      Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

       

      I would like to know more about the issue. Would you mind sharing a few more pieces of information:

      1. The app version of Acrobat Reader Mobile you are using (go to Profile-> About Acrobat);

      2. The Android version of your device;

      3. A screen recording of the issue for better understanding;

      4. A sample file (both the original and corrupted) for further investigation.

       

      Look forward to hearing from you.

       

      -Souvik

      M
      mik_5109
      Participant
      October 6, 2024

      Experiencing the same issue in 2024. Only alterations to PDF is highlights. Within about 4 hours the PDF is corrupted. It doesn't save in the meantime and Google drive is "uploading" PDF 24/7. Document is only ever open on a single device and no no other device. So frustrating

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