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H
Holly25507601wkmp
Participant
August 3, 2022
Answered

PDF reader not letting me edit

  • August 3, 2022
  • 5 replies
  • 1511 views

I can't seem to edit my PDFs, it's telling me I need a subscription, which I have and it end April 2023. When I click the subscribe button it even tells me I have a subscription and then goes to an error message. When I look in the App Store it says I have a subscription and I can access all my PDFs still just not edit them. I really need this for work so any help would be appreciated. For IPad Pro. 

    This topic has been closed for replies.
    Correct answer S_S

    Hello Holly,

     

    I hope you are doing well. I am sorry for your experience with the Acrobat Reader Mobile subscription.

     

    I checked your account details with the community's registered email address and could not find any active subscription for Acrobat Reader Mobile.

     

    Could you share the details of your purchased subscription with me so that I can investigate further?

     

    Thanks,

    Souvik.

    5 replies

    M
    Mae30420161gnf0
    Participant
    June 10, 2023

    I am having that exact problem too and we are into June 2023. Has adobe acrobat fix this problem yet? I don't see any answers below your question. I paid $69 and some odd cents for an app that I can only read on, and that's not right. I think there should be an answer! 

      B
      Boskhy285856544lue
      Participant
      June 11, 2023
      Hei
      They never answered me!!! But I find out that if you erase the app and
      reinstall it it will work again…the problem here is that you will lose all
      your files and data .
        S_S
        Community Manager
        S_SCommunity Manager
        Community Manager
        June 12, 2023

        @Boskhy285856544lue @Mae30420161gnf0 Sorry for your experience with Acrobat Reader Mobile.

         

        The situation you mentioned could be due to cached files not recognizing your subscription, and thus, you could not edit the files.

         

        As mentioned above, re-installing the application could solve the issue, but when coming to loss of data, it should not be the case if you had the same account logged in previously.

         

        If you can edit the files now and the data is gone from the account, you were signed in to a different email address than the one you have a subscription with.

         

        Hope this clarifies your point.

         

        -Souvik

        B
        Boskhy285856544lue
        Participant
        February 25, 2023

        Hei 

        I'm having the same problem... 

        M
        M.G.
        Participant
        February 25, 2023

        Having the exact same problem, can't even buy a new subscription because it times out but I have been paying for it so I should be able to edit.

        S_S
        Community Manager
        S_SCommunity ManagerCorrect answer
        Community Manager
        August 5, 2022

        Hello Holly,

         

        I hope you are doing well. I am sorry for your experience with the Acrobat Reader Mobile subscription.

         

        I checked your account details with the community's registered email address and could not find any active subscription for Acrobat Reader Mobile.

         

        Could you share the details of your purchased subscription with me so that I can investigate further?

         

        Thanks,

        Souvik.

        I
        ian27478448gdzt
        Participant
        December 7, 2022

        I'm having the same issue as well

        G
        Grace25509053i6m5
        Participant
        August 3, 2022

        I am having the same issue for a few months now. My subscription ends in December 

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