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Doreen5EC3
Participant
Apr 1, 2021 6:44 PM UTC
Answered

PDF reader not saving changes on ipad

I use pdf reader on my iPad to fill out forms. Often, the text I enter does not save. I click "Done", get no error message, re-open the document, and some or all of what I entered is no longer there. It's absolutely maddening. I've updated the app, google searched solutions and I can't find a fix.

    Amal.
    Amal.Correct answer
    Legend
    Apr 30, 2025 4:04 PM UTC

    Hi there

     

    Hope you are doing well and thanks for reaching out.

     

    Would you mind sharing the version of the Acrobat Reader app and the OS you are using? Tap on the profile > About Acrobat, try updating it from the App Store to the latest version 25.03.0, and reboot the device once.

     

    If the issue still occurs, please share a small video recording of the steps you are taking and the issue as is occurs for more clarity and further investigation.

     

    Also, for future reference ad self help, please check the help page https://helpx.adobe.com/acrobat/mobile-app-faq.html

     

     

    View reply

    6 replies

    donald_2482
    Participant
    Mar 27, 2025 11:44 AM UTC

    I have also had this happen recently. Worked great for noting over pdf files and highlighting text etc but one day a few weeks ago just stopped saving the notes I have made with the apple pen. Very frustrating when you lose hours of work. Even more frustrating when I come on and see no apparent solution. 

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      hayul_7929
      Participant
      Apr 6, 2025 8:20 PM UTC

      Happened to me just now, I'm absolutely losing it! I'm gonna crash out.

      Translate
      Amal.
      Amal.Correct answer
      Legend
      Apr 30, 2025 4:04 PM UTC

      Hi there

       

      Hope you are doing well and thanks for reaching out.

       

      Would you mind sharing the version of the Acrobat Reader app and the OS you are using? Tap on the profile > About Acrobat, try updating it from the App Store to the latest version 25.03.0, and reboot the device once.

       

      If the issue still occurs, please share a small video recording of the steps you are taking and the issue as is occurs for more clarity and further investigation.

       

      Also, for future reference ad self help, please check the help page https://helpx.adobe.com/acrobat/mobile-app-faq.html

       

       

      Translate
      georged11551539
      Participant
      Mar 22, 2025 7:00 AM UTC

      I know Adobe doesn't care, but I thought I pop in and say that FOUR YEARS LATER this bug still isn't fixed. C'mon, Adobe! Saving files is the most basic software function in the universe. How can you not get this right???

      Translate
      Amal.
      Amal.
      Legend
      Mar 25, 2025 8:26 PM UTC

      Hi there

       

      Hope you are dong well and we are sorry to hear that.

       

      Would you mind sharing the version of the Acrobat app and the OS you are using? Tap on the profile icon > About Acrobat . Also try updating the app from the App/Play store and reboot the device once and check.

       

      If the issue still occurs, please share a small video recording of the steps you are taking and the issue as it occurs for more clarity.

       

       

      Translate
      defaultdu73mmbz8lo7
      Participant
      Apr 5, 2021 5:39 PM UTC

      I'm having the same problem with annotating PDFs with apple pencil on my iPad. I'm starting to look around for another PDF reader.  I too have updated app, googled solutions....

      .

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