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samehs10071283
samehs10071283
Participant
March 1, 2024
Question

Pdf unique problem

  • March 1, 2024
  • 1 reply
  • 222 views

Receiving pdf files on whats app , diffrent files but when I open it . It is all the same contents I asked the sender he said it is all diffrent content on his mobile but when I recive it it is all the same contents

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    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    March 27, 2024

    Hi @samehs10071283,

     

    Hope you are doing well. Thanks for writing in!

     

    This looks like an issue with WhatsApp rather than Acrobat Reader. 

    Reader Mobile takes in feed from the external app and displays the exact file which is being sent from the app.

     

    Would you mind sharing a few pieces of inforamtion for further investigation:

    1. The app version of Acrobat Reader Mobile (go to Profile-> About Acrobat);

    2. The OS [Android/iOS] of your device and its version;

    3. A screen recording of the event for a better understanding.

     

    Look forward to hearing from you.


    -Souvik

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