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D
Dave jr.
Participant
August 21, 2021
Question

Pdf viewer not found

  • August 21, 2021
  • 3 replies
  • 1643 views

Bmo  banking app can no longer find adobe reader. Unable to open statements. Adobe will open files from other apps and emails. Both apps worked together for years. Only started not working this week. 

Both apps uninstalled and then reinstalled. No difference. 

    This topic has been closed for replies.

    3 replies

    D
    Dave jr.Author
    Participant
    August 27, 2021

    The good news is that it started working again. The BMO app updated on Aug 25th and that appears to have solved the problem. The previous update was on the 16th  and I think that is when it stopped working.

    B
    Bryan34842239lzw2
    Participant
    January 17, 2024

    No. It's Jan 2024 and it's still not recognizing all the pdf viewers on my phone including Adobe.

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    January 17, 2024

    Hi @Bryan34842239lzw2,

     

    Hope you are doing well. Thank you for writing in!

     

    The description shows an issue with the native BMO application, which fails to recognize the PDF opening apps.

     

    Would you mind sharing a screenshot of what you see when opening the statement file? Do you see the application picker? Also, do you have the option to select "Open With" and then move to Acrobat?

     

    Even though we do not have control over this, we would like to investigate if there is a break at our end.

     

    Look forward to hearing from you.

     

    -Souvik

    L
    Laurel5F8A
    Participant
    August 24, 2021

    Same....

      T
      Test Screen Name
      Legend
      August 22, 2021

      Contact Bmo, they probably changed something. 

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