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K
Kritika25595267dnb0
Participating Frequently
September 8, 2022

Hello @Bre260227944bn5 

 

 

I hope you're doing great, and sorry for the issue you're experiencing.

 

Could you please try to switch the network on your device? 

If you're using your Wi-Fi, please switch to cellular data and check if it works. 

 

Are you logging in with your Apple ID or Adobe ID? Kindly try to log in with your Apple ID once.

 

Also, Try to restore your purchase with the help of this article: -

https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#restore-a-subscription

 

Let me know if this works.

 

Regards,

Krutikka

B
Bre260227944bn5Author
Participant
September 8, 2022
It’s not the network I’ve moved to a completely new state and it still doesn’t work. I have tried WiFi and cell network I am signed up through apple.

B. Morrow
K
Kritika25595267dnb0
Participating Frequently
September 9, 2022

Hello @Bre260227944bn5 

 

I hope you're doing great.

 

If you have recently moved to a new state, please try changing the country account details from your adobe account.

 

To know how to change the country account details, refer to this article: -

https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

 

Let me know if this works.

 

Regards,

Krutikka

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