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정욱38307677zz2s
Inspiring
October 14, 2024
Answered

pdf 사본저장 오류

  • October 14, 2024
  • 1 reply
  • 1421 views

pdf 파일에 highlight를 하거나 text 를 입력한 후 사본을 저장하려고 하면 보류중 이라는 메시지가 나오고 사본저장이 안됩니다. 심지어 다른 이름으로 저장 메뉴도 없습니다. 그래서 매번 내가 하이라이트를 칠한 파일을 보존할 수 없습니다. 

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Correct answer 정욱38307677zz2s

Hi there,

 Thank you for sharing the details. It seems like the save feature works fine on your Galaxy Tab but not on your Lenovo Tab. To fix this, make sure your Lenovo Tab is connected to a stable network, try switching between Wi-Fi and mobile data,You may also restart your device and check for any pending/missing updates from the Play Store (Android)and update your software. You also try to clear the app’s cache and see if that works.

Let us know how it goes.

 

~Amal


I intialized my table PC (Lenobo)  and all the network, I finally solved proble. I found  that the "file edit and modification, save menu of adobe acrobat reader" was created in the tablet setting menu. 

I guess Adroid OS is not perfect to perform each app 100%-fully, so best way to fix such an unprovoked error is initialization of tablet. Thanks anyway your kind reaction.  

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
October 15, 2024

Hi @정욱38307677zz2s

 

I hope this message finds you well. Thank you for reaching out!

I’ve reviewed your concern and attempted to replicate the issue on my end, but I was able to save a copy of the PDF without any trouble. To better assist you, could you please provide a few additional details?

  1. Device and App Information:

    • Could you share the version of the operating system (OS) you're using?
    • Additionally, to check the version of the Adobe Acrobat app, please tap on the profile icon and select "About Adobe Acrobat" from the menu.

  2. Saving Location:

    • Are you attempting to save a copy of the PDF directly to your mobile device or to a cloud storage service (such as Adobe Document Cloud, Google Drive, etc.)? If it’s cloud storage, please specify which service you’re using.

  3. Steps to Reproduce:

    • If possible, a short video showing the exact steps you’re taking and when the issue occurs would be incredibly helpful for troubleshooting. This will give us a clearer understanding of the problem.

Once I have this information, I’ll be able to dig deeper and provide more specific guidance. Looking forward to your response!

 

~Amal

정
정욱38307677zz2sAuthor
Inspiring
October 27, 2024

사용 중인 버전과 저장을 시도할 때 오류가 발생하여 첨부 파일을 보냈습니다. 

Amal.
Community Manager
Amal.Community Manager
Community Manager
October 28, 2024

Hi there

 

Thank you for sharing the video recording! It’s very helpful in understanding the issue.

Could you also provide some additional details about the device and app? Specifically:

  • Device model and OS version: This helps us understand any device-specific behaviors.
  • Acrobat Reader mobile app version: You can find this by tapping the profile icon in the app, then selecting "About Adobe Acrobat" from the menu.

With this information, we’ll be able to diagnose the issue more effectively. Thank you for your help

 

~Amal

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