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Participant
February 3, 2026
Question

Pdfs disappear from app right after saving

  • February 3, 2026
  • 1 reply
  • 0 views

I saved a couple of tickets for shows in thr Adobe app on my iPhone, as I often do, but they have disappeared. I just went into the app to check the start time for a concert this evening, and the two files I uploaded yesterday were missing. I re-saved them, closed the app, went back in, and they are gone again.  This has never happened before. I’m not doing anything different to what I’ve done on 100s of occasions.

    1 reply

    Amal.
    Community Manager
    Community Manager
    February 3, 2026

    Hi ​@S D5E3E 

     

    Hope you are doing well and sorry for the trouble. 

     

    If files you save in the Adobe Acrobat app on iPhone are disappearing, it’s usually related to sync, sign-in, or storage settings rather than the files actually being deleted. A few things to check:

    Things to try:

    • Confirm you’re signed into the correct Adobe account
      If you’re logged out or signed into a different account, files saved to cloud storage may not appear and can seem like they “vanished.”

    • Check where the files are being saved
      In the iOS app, files can be saved locally (“On this device”) or to Adobe Cloud. Try saving directly to Adobe Cloud Storage and see if they persist.

    • Verify network connection / sync status
      If the app is offline or sync is failing, files may not finish uploading and can disappear when the app reloads. Try switching between Wi-Fi and mobile data and allow the app a few seconds to sync before closing it.

    • Update the Acrobat app
      Make sure you’re on the latest version from the App Store and reboot the device once.

    • Restart the app and your iPhone
      This clears temporary cache issues that can cause files to not stick.

    Where to look:

    • Check Files > Cloud storage / Adobe Cloud in the app

    • If you access Acrobat on the web https://acrobat.adobe.com/link/documents/files/ or another device, see if the tickets appear there — that helps confirm whether this is a local sync issue vs. a cloud issue

    If the files keep disappearing after these steps, please share:

    • Your Acrobat app version (Tap on the profile icon > About Acrobat)

    • iOS version

    • Whether the files were saved locally or to Adobe Cloud and a small video recording of the steps you are taking and the issue as it occurs.

    This info can help our product team investigate this further.

     

    ~Amal

    S D5E3EAuthor
    Participant
    February 4, 2026

    Thanks Amal. I ended up deleting a bunch of old files, so maybe it was a space issue, although I somehow doubt it, as I would imagine they wouldn’t load in the first place if that was the case. I saved them a third time, in exactly the same way, and that time they stayed. A bit strange, but seems ok. 

    It’s a different question, but in case you read this and can answer. I have 3 files that won’t let me delete them. One is a train ticket, and the others are show tickets I think. But I get a red message saying the file cannot be deleted. Why would that be? Thanks!