Pdfs disappear from app right after saving

Hi ​@S D5E3E 

Hope you are doing well and sorry for the trouble. 

If files you save in the Adobe Acrobat app on iPhone are disappearing, it’s usually related to sync, sign-in, or storage settings rather than the files actually being deleted. A few things to check:

Things to try:

• Confirm you’re signed into the correct Adobe account
  If you’re logged out or signed into a different account, files saved to cloud storage may not appear and can seem like they “vanished.”

• Check where the files are being saved
  In the iOS app, files can be saved locally (“On this device”) or to Adobe Cloud. Try saving directly to Adobe Cloud Storage and see if they persist.

• Verify network connection / sync status
  If the app is offline or sync is failing, files may not finish uploading and can disappear when the app reloads. Try switching between Wi-Fi and mobile data and allow the app a few seconds to sync before closing it.

• Update the Acrobat app
  Make sure you’re on the latest version from the App Store and reboot the device once.

• Restart the app and your iPhone
  This clears temporary cache issues that can cause files to not stick.

Where to look:

• Check Files > Cloud storage / Adobe Cloud in the app

• If you access Acrobat on the web https://acrobat.adobe.com/link/documents/files/ or another device, see if the tickets appear there — that helps confirm whether this is a local sync issue vs. a cloud issue

If the files keep disappearing after these steps, please share:

• Your Acrobat app version (Tap on the profile icon > About Acrobat)

• iOS version

• Whether the files were saved locally or to Adobe Cloud and a small video recording of the steps you are taking and the issue as it occurs.

This info can help our product team investigate this further.

~Amal