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Emanuel36569161w1kg
Participating Frequently
April 26, 2026
Answered

PDFs enviados pelo meu banco, deixaram de ficar fusíveis após abrir com o Adobe reader no Android

  • April 26, 2026
  • 2 replies
  • 70 views

Ao abrir os arquivos PDF enviados pelo meu banco, deixei de ver o documento,  as letras ficam ilegíveis 

    Correct answer Amal Jaiswal

    Hi there 

     

    Thanks for trying out the suggestion. 

     

    It looks like you are most likely trying to open a Dynamic XFA (XML Form Architecture) PDF. To view such pdf documents, we recommend you to download the file locally and open it either in Adobe Acrobat/Reader desktop application.

     

    How to check PDF is created in LiveCycle Designer:

    - Open a file in Acrobat/Reader. Click on File > Properties. Once you get the properties dialog box check, click on Description tab, check Application and PDF Producer. 

     

    ~Amal

    2 replies

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity ManagerCorrect answer
    Community Manager
    May 11, 2026

    Hi there 

     

    Thanks for trying out the suggestion. 

     

    It looks like you are most likely trying to open a Dynamic XFA (XML Form Architecture) PDF. To view such pdf documents, we recommend you to download the file locally and open it either in Adobe Acrobat/Reader desktop application.

     

    How to check PDF is created in LiveCycle Designer:

    - Open a file in Acrobat/Reader. Click on File > Properties. Once you get the properties dialog box check, click on Description tab, check Application and PDF Producer. 

     

    ~Amal

    E
    Emanuel36569161w1kgAuthor
    Participating Frequently
    May 14, 2026

    Hello,  

    Buy the problem is not in the desktop.  The problem is on Android in Samsung s23 ultra 5g

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    April 27, 2026

    Hi there 

     

    Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing.

     

    Is this an issue with a particular PDF file or with all the PDFs that you try to open? Please try with a different PDF file and check.

     

    What happens when you try to open the PDF file, do you get any error message? If yes, please share the screenshot of the same for more clarity.

     

    Check for any pending/missing updates and try updating the app to the ltest version available on the App/Play Store and reboot the device once.

     

    Also try to open the PDF with Acrobat Reader desktop application (freeware) and see if that works.

     

    Let us know how it goes.

     

    ~Amal

     

     

    E
    Emanuel36569161w1kgAuthor
    Participating Frequently
    April 27, 2026

    Boa tarde, não aparece qualquer erro.

    A versão é a última.  Ainda ontem fiz update para a última versão para o Android na play store. 

    Apenas nos pdf do banco Caixa Geral de Depósitos  ficam como a imagem que envio em anexo. 

    E
    Emanuel36569161w1kgAuthor
    Participating Frequently
    May 7, 2026

    Nothing to help?

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