PDFs enviados pelo meu banco, deixaram de ficar fusíveis após abrir com o Adobe reader no Android

Ao abrir os arquivos PDF enviados pelo meu banco, deixei de ver o documento, as letras ficam ilegíveis

Correct answer Amal Jaiswal

Hi there

Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing.

Is this an issue with a particular PDF file or with all the PDFs that you try to open? Please try with a different PDF file and check.

What happens when you try to open the PDF file, do you get any error message? If yes, please share the screenshot of the same for more clarity.

Check for any pending/missing updates and try updating the app to the ltest version available on the App/Play Store and reboot the device once.

Also try to open the PDF with Acrobat Reader desktop application (freeware) and see if that works.

Let us know how it goes.

~Amal

Correct answer

Community Manager

Hi there

Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing.

Is this an issue with a particular PDF file or with all the PDFs that you try to open? Please try with a different PDF file and check.

What happens when you try to open the PDF file, do you get any error message? If yes, please share the screenshot of the same for more clarity.

Check for any pending/missing updates and try updating the app to the ltest version available on the App/Play Store and reboot the device once.

Also try to open the PDF with Acrobat Reader desktop application (freeware) and see if that works.

Let us know how it goes.

~Amal

Participating Frequently

Boa tarde, não aparece qualquer erro.

A versão é a última. Ainda ontem fiz update para a última versão para o Android na play store.

Apenas nos pdf do banco Caixa Geral de Depósitos ficam como a imagem que envio em anexo.

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