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Ivan24648967xaki
Participant
May 30, 2022
Question

PDFs stuck on read only on iPad &iPhone

  • May 30, 2022
  • 1 reply
  • 2674 views

I have upgraded to Acrobat Pro which told me I can edit PDFs on mobile devices... every PDF that is NOT read only on my MacBook is read only on both devices. I have been hung up on by customer service twice now. Why is there no easy solution for this? I run a remote business like the rest of us, it's 2022, I can't find anything in the forums except "have you updated to the latest software?" Yes of course I have. 

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1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
May 30, 2022

Hello Ivan,

 

I hope you are doing well. I am sorry for the experience you had with Acrobat Reader Mobile. 

 

The issue that you refer to, is with a specific file or with all the files? If with all the files, can you share a sample pdf with us so that we can check and try to reproduce the same at our end.

 

If the issue is with a specific file, you might want to check the properties of the pdf on your MacBook and see if the file is restricted to editing.

 

Hoping to hear from you.

 

Thanks,

Souvik.

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