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Gary31658385mcup
Participant
August 14, 2023
Question

Pending fulfillment

  • August 14, 2023
  • 2 replies
  • 1903 views

I am getting the pending fulfillment message after paying for an upgrade! Very frustrating

 

    2 replies

    I
    Izabela328744181n5w
    Participant
    October 12, 2023

    I have purchased the adobe premium today on mobile and it gets stuck on pending fulfillment and cannot even import new files into the app!! I need a fast fix for this, as the payment already went through

    I
    Izabela328744181n5w
    Participant
    October 12, 2023

    Now i logged out to log in again and i get the attached error!!! I need this fixed now as i need my account

    Souvik Sadhu
    Community Manager
    Souvik SadhuCommunity Manager
    Community Manager
    October 13, 2023

    Hi @Izabela328744181n5w

     

    Sorry for the trouble.

     

    This situation generally occurs when the amount is debited from your end but is yet to be settled on the reeiver's account (Apple AppStoree in this case).

     

    Since you received the subscription error, it means that the purchase failed any any amount deducted from your account will be credited banck as per your bank' spolicies.

     

    I suggest trying to purchase again and check if you still see the same error. If yes, please let me know here and I will share it with the team to investigate.

     

    -Souvik

    mariahweyne
    mariahweyne
    Inspiring
    August 14, 2023

    Make sure the user is logged into their Adobe account and then Go to 'Help' tab in your Acrobat Reader and choose 'Install premium features' from the drop-down menu.

    If it does not show, verify your account.

    Adobe Account

    Sign-in

    Clic on the blue (usually) circle and clic on View Account. Go to Plans and Payments and check to see if it shows you purchased plan.

     

     

     

     

     

     

     

     

     

    Souvik Sadhu
    Community Manager
    Souvik SadhuCommunity Manager
    Community Manager
    August 21, 2023

    Hi @Gary31658385mcup,

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile's subscription.

     

    I checked your account and saw that the subscription is active. 

     

    Have you checked if you can use the subscription now or now?

     

    -Souvik

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