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O
Olubunmi
Participant
November 17, 2020
Question

Pending fulfilment

  • November 17, 2020
  • 1 reply
  • 1869 views

I purchased the premium acrobat reader plan and it's still "pending fulfilment" despite being charged for the subscription. This is really frustrating. I've tried restoring the purchase but it just keeps rolling. 

This topic has been closed for replies.

1 reply

S
Adobe Employee
Shagun Jain
Adobe Employee
November 17, 2020

We apologise for the inconvenience caused to you.

Can you please follow the following steps to get this issue resolved :

Launch Acrobat Reader app -> Click on Settings (human like icon on the top right of Home page) -> Subscriptions (OR Plans & Products in older version)-> Restore purchases

Once you get a dialogue stating that your pack has been restored, relaunch the app and try using the services you paid for.

P
prateek2594732869o4
Participant
September 3, 2022

same problem with me .. pending fullfiment and when clicked in restore purchases and it is showing " no purchases restored" . Kindly help me i have some urgent work to do 

 

 

S_S
Community Manager
S_SCommunity Manager
Community Manager
September 5, 2022

Hi @prateek2594732869o4,

 

Sorry for the trouble with the subscription

 

I checked your account and could not find an active subscription. You might see a Pending Fulfillment message due to the amount not being settled at the receiver's end but debited from yours. 

 

Would you mind sharing a transaction statement with us and the order ID to check internally where the core reason might lie?

 

-Souvik.

 

 

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