Pengembalian saldo saya

Forum|Forum|1 year ago
May 12, 2025
2 replies
240 views

Tolong kembalikan saldo dana saya sebesar Rp498.340. saya tidak mau berlangganan premium.

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Correct answer Amal.

Hi there,

I hope you're doing well, and I'm sorry to hear about the trouble you're experiencing.

I’ve checked your Adobe account but couldn’t find any active or paid plan associated with it. If you might have used a different Adobe ID to make the purchase, please share that with us via private message, so we can investigate further and assist you accordingly.

Also, please check the self-help page https://helpx.adobe.com/acrobat/mobile-app-faq.html for future reference.

Aull

Participant

Saya harap saya dapat menerima kembalikan saldo saya karna saya tidak mengetahui transaksi tersebut tidak, saldo saya sebesar Rp497390

Amal Jaiswal

Community Manager

Hi there

Hope you are doing well and sorry for the trouble.

As described you do not know about the transaction, please go through the steps shared in the help page https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html and see if that helps.

~Amal

Amal.Correct answer

Legend

Hi there,

I hope you're doing well, and I'm sorry to hear about the trouble you're experiencing.

I’ve checked your Adobe account but couldn’t find any active or paid plan associated with it. If you might have used a different Adobe ID to make the purchase, please share that with us via private message, so we can investigate further and assist you accordingly.

Also, please check the self-help page https://helpx.adobe.com/acrobat/mobile-app-faq.html for future reference.

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