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L
laudiceia5C24
Participant
February 2, 2021
Answered

Perdi minha senha. Nao consigo abrir meus pdfs. O que faço?

  • February 2, 2021
  • 2 replies
  • 1682 views
  • Me ajudem por favor. Não lembro da minha senha, e por isso não consigo abrir meus pdfs.  Urgente!
    This topic has been closed for replies.
    Correct answer Ria Tagra

    Hi  All,


    Hope you are doing well.

     

    We are sorry, you're having difficulties. The idea behind a PDF password is to provide at least some security to your PDF file. If you have forgotten a password that you yourself applied to a PDF file, unless you saved a copy of that password someplace else or let someone else (you trust) know what that password is, there is no way of Adobe or any of the participants in this community to somehow send you the password. And certainly, Adobe doesn't somehow secretly keep a copy of passwords that you apply to PDF files. Nor is there any way to reset a PDF file's password if you don't know the current password.

     

    I wish we could help you more in this. We are restricted in helping with this issue due to security constraints.

     

    Regards

    Ria

    2 replies

    E
    eduardomotajr@gmail.com
    Participant
    July 28, 2022

    Estou com o mesmo problema, perdi a minha senha pra abrir os arquivos 

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    July 29, 2022

    @eduardomotajr@gmail.com Hello,

     

    Hope you are doing well. I am sorry for your experience.

     

    The idea behind a PDF password is to provide at least some security to your PDF filSuppose If you have forgotten a password that you yourself applied to a PDF file, unless you saved a copy of that password someplace else or let someone else (you trust) know what that password. In that case,is, there is no way of Adobe or any of the participants in this community to somehow send you the password. And certainly, Adobe doesn't somehow secretly keep a copy of passwords that you apply to PDF files. Nor is there any way to reset a PDF file's password if you don't know the current password.

     

    I wish we could help you more in this. We are restricted in helping with this issue due to security constraints.

     

    Thanks,

    Souvik.

    R
    rita de cassi25573821vmvp
    Participant
    August 9, 2022

    Ok!

    Entendi. Talvez eu tenha deixado escrito em algum lugar. Procurarei com calma.

    Agradeço o cuidado da Equipe com a nossa segurança.

     

    Rita

    E
    Elioenai5C6D
    Participant
    August 4, 2021

    Oi boa tarde!

     

    Estou com o mesmo problema, você conseguiu resolver?

    Ria Tagra
    Ria TagraCorrect answer
    Inspiring
    August 5, 2021

    Hi  All,


    Hope you are doing well.

     

    We are sorry, you're having difficulties. The idea behind a PDF password is to provide at least some security to your PDF file. If you have forgotten a password that you yourself applied to a PDF file, unless you saved a copy of that password someplace else or let someone else (you trust) know what that password is, there is no way of Adobe or any of the participants in this community to somehow send you the password. And certainly, Adobe doesn't somehow secretly keep a copy of passwords that you apply to PDF files. Nor is there any way to reset a PDF file's password if you don't know the current password.

     

    I wish we could help you more in this. We are restricted in helping with this issue due to security constraints.

     

    Regards

    Ria

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