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Participant
Feb 2, 2021 3:06 PM UTC
Answered

Perdi minha senha. Nao consigo abrir meus pdfs. O que faço?

  • Me ajudem por favor. Não lembro da minha senha, e por isso não consigo abrir meus pdfs.  Urgente!
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Ria Tagra
Ria TagraCorrect answer
Inspiring
Aug 5, 2021 10:53 AM UTC

Hi  All,


Hope you are doing well.

 

We are sorry, you're having difficulties. The idea behind a PDF password is to provide at least some security to your PDF file. If you have forgotten a password that you yourself applied to a PDF file, unless you saved a copy of that password someplace else or let someone else (you trust) know what that password is, there is no way of Adobe or any of the participants in this community to somehow send you the password. And certainly, Adobe doesn't somehow secretly keep a copy of passwords that you apply to PDF files. Nor is there any way to reset a PDF file's password if you don't know the current password.

 

I wish we could help you more in this. We are restricted in helping with this issue due to security constraints.

 

Regards

Ria

5 replies

Participant
Jul 28, 2022 5:39 PM UTC

Estou com o mesmo problema, perdi a minha senha pra abrir os arquivos 

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Souvik Sadhu
Legend
Jul 29, 2022 12:16 AM UTC

@eduardomotajr@gmail.com Hello,

 

Hope you are doing well. I am sorry for your experience.

 

The idea behind a PDF password is to provide at least some security to your PDF filSuppose If you have forgotten a password that you yourself applied to a PDF file, unless you saved a copy of that password someplace else or let someone else (you trust) know what that password. In that case,is, there is no way of Adobe or any of the participants in this community to somehow send you the password. And certainly, Adobe doesn't somehow secretly keep a copy of passwords that you apply to PDF files. Nor is there any way to reset a PDF file's password if you don't know the current password.

 

I wish we could help you more in this. We are restricted in helping with this issue due to security constraints.

 

Thanks,

Souvik.

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Participant
Aug 9, 2022 1:01 AM UTC

Ok!

Entendi. Talvez eu tenha deixado escrito em algum lugar. Procurarei com calma.

Agradeço o cuidado da Equipe com a nossa segurança.

 

Rita

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Participant
Aug 4, 2021 8:38 PM UTC

Oi boa tarde!

 

Estou com o mesmo problema, você conseguiu resolver?

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Ria Tagra
Ria TagraCorrect answer
Inspiring
Aug 5, 2021 10:53 AM UTC

Hi  All,


Hope you are doing well.

 

We are sorry, you're having difficulties. The idea behind a PDF password is to provide at least some security to your PDF file. If you have forgotten a password that you yourself applied to a PDF file, unless you saved a copy of that password someplace else or let someone else (you trust) know what that password is, there is no way of Adobe or any of the participants in this community to somehow send you the password. And certainly, Adobe doesn't somehow secretly keep a copy of passwords that you apply to PDF files. Nor is there any way to reset a PDF file's password if you don't know the current password.

 

I wish we could help you more in this. We are restricted in helping with this issue due to security constraints.

 

Regards

Ria

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