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Participant
April 6, 2021
Question

PERDIDAS DE CARPETAS AL ACTUALIZAR ADOBE ACROBAT READER DC

  • April 6, 2021
  • 1 reply
  • 376 views

Buenas Tardes, soy un comercial de una empresa de Barcelona y tengo un IPAD AIR con la que trabajo con bastantes carpetas guardadas en Adobe Acrobat Reader DC, en la misma tablet. Ayer cuando actualice el IPAD a la version IOS 12.5.2 y al ir abrir Adobe no  lo podria abrir, lo intente varias veces y no hubo manera, entonces lo que hice fue descargar una version para la propia version del IPAD, cuando fui abrir la aplicacion Adobe se me habian eliminado todas las carpetas que tenia guardadas, me lleve una gran desilusion, la pregunta es la siguiente : SE PUEDEN RECUPERAR TODAS LAS CARPETAS DE MI TRABAJO DE ESTOS SEIS AÑO CUANDO EMPECE A TRABAJAR CON LA TABLET.

No las tenia guardadas en la nube.

Espero una respuesta por favor, estoy muy preocupado. Gracias.

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1 reply

Ria Tagra
Inspiring
April 27, 2021

Hi JJSALI, 

 
Thank you for posting your query here. Could you help me with few details to understand your issue better? 

  1. Have you deleted it from your device or from the application? 
  2. Make and model of your device? 

 

Try to sign in to Adobe Reader with the same Adobe account on which you had data.  

If you are not uploading the files to Adobe Document Cloud or saving it to any other location, then the files will be deleted permanently. 

It is not possible to retrieve the files once deleted directly from the application. 

 

I would suggest you always save a copy of the file to some other location or you can upload the files to Document Cloud. 

If the files were saved within the application, they are by default uploaded to Document Cloud. 

To check your document cloud:Adobe Document Cloud.  

  

Otherwise, there's not much we can do to recover those files for you.  

 
For more help refer to: https://helpx.adobe.com/acrobat/mobile-app-faq.html 

  

Let me know how it works at your end. If you have any further queries please feel free to reach. 

 

Regards 

Ria