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giorgiab9509724
Participant
October 3, 2018
Answered

Persi tutti i file

  • October 3, 2018
  • 1 reply
  • 488 views

dopo l’update di adobe ho perso tutti i file. Necessito di una risposta urgente

This topic has been closed for replies.
Correct answer AkanchhaS8194121

Hey Giorgiab,

What all files you are referring here, Is it Document Cloud files or Local files?

(a) If you cannot find local files in the new Acrobat UI (Files > Locations > On This iPad/iPhone)

Or

(b) lost local files because you have uninstalled Acrobat?

For situation (b) local files are gone permanently. It may be possible to restore from iCloud or iTunes backup. You may see https://support.apple.com/en-us/HT204184

If you have managed to find the solution to this problem, then you may please help us with your findings.

Regards,

Akanchha

1 reply

AkanchhaS8194121
AkanchhaS8194121Correct answer
Legend
October 30, 2018

Hey Giorgiab,

What all files you are referring here, Is it Document Cloud files or Local files?

(a) If you cannot find local files in the new Acrobat UI (Files > Locations > On This iPad/iPhone)

Or

(b) lost local files because you have uninstalled Acrobat?

For situation (b) local files are gone permanently. It may be possible to restore from iCloud or iTunes backup. You may see https://support.apple.com/en-us/HT204184

If you have managed to find the solution to this problem, then you may please help us with your findings.

Regards,

Akanchha

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