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Participant
April 4, 2025
Answered

Phone & computer not syncing

  • April 4, 2025
  • 1 reply
  • 270 views

Want to know why the work I do on Adobe on my computer doesn't show up on my phone Adobe app?

Correct answer Amal.

Hi there

Hope you are doing well and thanks for reaching out.

If the work you’re doing on Adobe Acrobat on your computer isn’t showing up on your phone, it’s likely due to a syncing issue. Please check a few things :

1. Make sure you're logged into both your desktop and mobile apps with the same Adobe account. Syncing only works when both devices are connected to the same account.

2.  Ensure the file you're working on is saved to Adobe Document Cloud and not just locally on your desktop.
3. Please check that both your computer and phone are connected to a stable internet connection.

4. On your desktop app, check if the document has finished syncing. If it's still syncing or paused, it won’t show up on mobile yet.

For future reference and self help you may also check this help page https://www.adobe.com/devnet-docs/acrobat/ios/en/

 

Hope this information will help.

1 reply

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
April 4, 2025

Hi there

Hope you are doing well and thanks for reaching out.

If the work you’re doing on Adobe Acrobat on your computer isn’t showing up on your phone, it’s likely due to a syncing issue. Please check a few things :

1. Make sure you're logged into both your desktop and mobile apps with the same Adobe account. Syncing only works when both devices are connected to the same account.

2.  Ensure the file you're working on is saved to Adobe Document Cloud and not just locally on your desktop.
3. Please check that both your computer and phone are connected to a stable internet connection.

4. On your desktop app, check if the document has finished syncing. If it's still syncing or paused, it won’t show up on mobile yet.

For future reference and self help you may also check this help page https://www.adobe.com/devnet-docs/acrobat/ios/en/

 

Hope this information will help.