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vanessa_2357
Participant
January 7, 2025
Question

Plano PAGO!!!!

  • January 7, 2025
  • 1 reply
  • 138 views

Bom dia,

 

 

 

Prezados, fiz o pagamento do plano Adube, e o mesmo não está me permitindo fazer modificações nos documentos, ou seja, editar PDF, exportar e etc...  plano está pago. Desde jeito é difícil gastar e não poder usar! Prefiro o reembolso então Eno plano n venceu ainda. Aguardo uma resolução!!!

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
January 7, 2025

Hello @vanessa_2357,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Please check logging on to the web portal and let me know if you can use the features there:

https://adobe.ly/3DKbapf

 

If yes, try the below steps;

1. Log out from the application;

2. Restart the device;

3. Log in back to the application using Google.

 

If this does not help, you may try restoring the purchase and check if it works. To learn more about how to do so, click here: Manage subscriptions — Acrobat for Android Help

 

Let me know if this helps.

 

Thanks,

Souvik.

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