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Otgonjargal26363830hfwl
Participant
September 30, 2022
Question

Please refund

  • September 30, 2022
  • 1 reply
  • 479 views

I have a subscription that is not supposed to renew until  September 2023. I did not cancel it, it did not expire yet it's telling me my subscription is no longer valid and I paid for the year. What do I do?

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1 reply

Krutikka D
Community Manager
Krutikka DCommunity Manager
Community Manager
October 1, 2022

Hello @Otgonjargal26363830hfwl 

 

I hope you're doing great, and sorry for the issue you're experiencing.

 

Could you please try to switch the network on your device? 

If you're using your Wi-Fi, please switch to cellular data and check if it works. 

 

Kindly login with the email ID you used while purchasing the subscription.

 

Also, Try to restore your purchase with the help of this article: -

https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#restore-a-subscription

 

If the issue persists, could you help us with some details -

1. Application version.

2. Device name and version.

3. A screenshot of the error or a video of the workflow you're doing.

 

Hoping to hear from you soon.

 

Regards,

Krutikka

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