Pls refund for my trial plan (cancel within 1day)

Question

I signup on 30Nov22 as it stated monthly plan have free trial for 7days. However it charge full amount SGD14.9 on 1Dec22, I immediate cancel the subscription via apple ID but no refund was make to my credit card. Your statement is so misleading, different from other app. Pls refund to order ID: MK5WXVLXVM, thank you.

Krutikka D · Answer

Hello @Yen Chin27430824fuph

I hope you're doing great, and sorry for the trouble.

I understand you want a refund for your Acrobat Reader subscription.

Since Acrobat Premium is a mobile-based subscription, I suggest contacting the store where you purchased the subscription.

You may refer to the below links for more.

For Android
Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com )
Initiate refund from the store: Request a refund on Google Play - Google Play Help.

For iOS
Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com )
Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let us know if this helps.

Regards,

Krutikka

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