Png black background ipados acrobat reader

Forum|Forum|4 years ago
December 6, 2021
1 reply
1105 views

Hello, I am trying Pro version on ipad. When I open pdf and I want to paste a png picture with my stamp and signature, it gets black background, so it is not visible. It is happening only on ipad version of acrobat. On PC if I use the exact png it works normal. I couldn't find any settings in ipad app to change it.

This topic has been closed for replies.

Harsh Vardhan Pareek

Community Manager

Hi @Matej22110518yefj

As mentioned in the description that you cannot add your signature with a picture. Would you mind sharing a few details to understand the issue better?

1. Does that happen with a particular PDF or with all PDFs?

2. Can you add a signature without the picture?

3. If possible, could you share a video of it?

4. Application version?

Make sure that the app is updated to the latest version.

Looking forward to hearing back from you.

Thanks,

Harsh

M

Matej22110518yefjAuthor

Participant

Hello, it happened with all pdfs. I can't do signatures myself, so I have to use picture with stamp and a sign over it.

I uninstalled adobe and chose different app as it was impossible with all combinations add the sign. The version was up to date, I installed it from the Appstore. On PC with Windows Adobe Acrobat works flawless, but I need working app on ipad too and there is only 7 day trial version of it, so not lot of time for get rid of the problems.

Harsh Vardhan Pareek

Community Manager

Sorry for the delayed response and thanks for providing all the details.

Could you please provide the application version and the iOS version.?

Regards,

Harsh

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded