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Elena Moss
Participant
February 4, 2026
Question

Почему в последнее время программа очень долго открывается. Версия платная.

  • February 4, 2026
  • 1 reply
  • 0 views

Последние 2-3 месяца файлы открываются очень долго, и любые действия тоже порой зависают. Как это исправить?

    1 reply

    Amal.
    Community Manager
    Community Manager
    February 4, 2026

    Hi there

     

    Hope you are doing well and thanks for reaching out. We are sorry to hear Acrobat is running slowly and that files are taking time to open.

    Before suggesting specific steps, it would help to understand your setup a bit better so we can narrow down the root cause:

    • Which Adobe app and version are you using (Acrobat Desktop or Mobile App, and the exact version)?

    • What operating system are you on (Windows/Mac, iOS or Android and version)?

    • Are the PDFs stored locally on your device, or are you opening them from a network drive, SharePoint, OneDrive, or cloud location?

    • Does the delay happen with all PDF files, or only with certain ones (for example, large or scanned files)?

    • When did you start noticing this slowdown — did it begin after a recent update or system change?

    Once we have a bit more detail on the environment and file type, we can share more targeted troubleshooting steps.

     

    ~Amal

    Elena Moss
    Participant
    February 4, 2026

    I’m use Mobile App,  iOS, iPhone 15 Pro Max, version 26.1

     -the PDFs stored locally on your device

    - all PDF files

    This started happening after some update. I can’t say for sure that it was the most recent one — I think it might have been earlier. I also want to mention that my phone has enough memory and isn’t overloaded.