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Participant
August 27, 2024
Question

Por que se abre un archivo que viene en Excel y se abre en PDF, no me deja trabajar en el Excel.

  • August 27, 2024
  • 1 reply
  • 394 views
  • Por que se abre un archivo que viene en Excel y se abre en PDF, no me deja trabajar en el Excel.
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1 reply

Amal.
Community Manager
Community Manager
August 29, 2024

Hi there,

I hope you're doing well! Thank you for reaching out to us.

To help us assist you more effectively, could you please provide a bit more detail about the issue you're encountering? Specifically, it would be helpful to know:

  • The make and model of the mobile device you are using.
  • A brief description of the problem, including any error messages or unexpected behavior you are experiencing.

If possible, please share a short video recording that captures the steps you're taking and the issue as it occurs. This will give us a clearer understanding and enable us to provide more accurate support.

Additionally, please check the default application on your device for opening Excel files to ensure it is configured correctly. Sometimes, issues can be resolved by adjusting the default settings or using a different application.

We look forward to your response.

 

~Amal