¿Por qué ya no puedo generar resúmenes ni hacer preguntas al asistente de IA, me sale que se ha producido un error?

Hello @Landoms

I hope you are doing well, and thanks for reaching out. I'm sorry for the trouble with the AI Assistant, I understand it's frustrating to see that error when you have an active subscription.

To help us look into this further, could you confirm the following?

• Which device and operating system are you using the app on (iOS or Android, and which version)?

• Which version of Acrobat Reader do you have installed? You can check this under Settings > About.

• Does the error happen with every document, or only with a specific one?

• Could you share the exact error text, or a screenshot (with no personal info visible)?

In the meantime, please check that you have the latest app update from the App Store or Google Play, sign out and back in with your Adobe ID, and restart the device.

We're here to help, just need a bit more info.

Regards,
Amal