PORQUE?

Question

Hola queria exportar unos archivos a PDF y al hacerlo inicié la prueba GRATUITA y resulta que me habeis cobrado la prueba de 7 días. Se ha cobrado en la tarjeta 9,99€ y quiero que me devolváis ese dinero ya que contraté la PRUEBA GRATUITA.

GRACIAS

S_S · Accepted Answer

Hello @Antonio38199610cfpc,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

The 7-day free trial is available with the yearly subscription, and the billing shows you opted in for the monthly pack due to which you were charged immediately.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more: Subscription Services — Acrobat for Android Help (https://adobe.ly/3zpO0Cc)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/3zpO0Cc)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

Hope this helps.

Thanks,

Souvik.