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Participant
September 24, 2024
Question

pourquoi mes fichiers sont en attente depuis 3 mois déjà sans aucune explication ?

  • September 24, 2024
  • 1 reply
  • 225 views

bonjour  ,  

Je ne comprends pas pourquoi mes fichiers sont en attente d'enregistrement sur Adobe depuis 3 mois  déjà  sans aucune  explication   ?  

Je n'arrive pas à enregistrer mes fichiers sur l'application Adobe  depuis 3 mois  environ   !

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1 reply

Amal.
Community Manager
Community Manager
September 24, 2024

Hi @angeler_1190

 

I hope you're doing well, and thank you for reaching out!

Could you please clarify what happens when you attempt to save the file? Are you encountering any specific error messages or notifications? If possible, sharing a screenshot of the issue would greatly help us understand the situation more clearly.

What is the workflow/steps you are taking? A small video recording of the steps and the issue as it occurs would be very helpful for further investigation.

 

Additionally, please ensure that your cloud storage has sufficient space for saving or uploading files. You can review your current storage status and quota here: Creative Cloud file storage and quota (https://adobe.ly/3XB2LdR).

If you're still facing difficulties after checking the storage or referring to something else, feel free to provide further details, and we’ll be happy to assist you.

 

~Amal