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愛美276215668pq1
Participant
Dec 18, 2022 4:59 PM UTC
Question

Premium購入について

Premiumを購入したら

2回支払ったことになっているのですが

これは正常な支払いなのでしょうか？

 

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1 reply

Souvik Sadhu
Souvik Sadhu
Legend
Dec 19, 2022 4:57 PM UTC

Hi @愛美276215668pq1,

 

Hope you are doing well. Sorry for your experience with Payment.

 

Would you mind sharing the screenshot of the payment you made to Adobe? I checked the account details and saw a cancelled subscription for Acrobat Premium and an active subscription.

 

It's very strange to hear about the double charge. Sharing the details would be of great help so we can investigate further.

 

Look forward to hearing from you.

 

-Souvik.

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