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Brenda251343073wh9
Participant
July 5, 2022
Answered

Premium

  • July 5, 2022
  • 5 replies
  • 1219 views

Hi! I just paid the premium plan as I need to use one of the tools, you already got the money from my card but I can't use premium in the app, I feel like you're stealing! What happens!

 

 

[PI removed by moderator]

    This topic has been closed for replies.
    Correct answer S_S

    Hello Brenda,

     

    I hope you are doing well. I am sorry for the trouble. 

     

    I searched with the email address you provided; however, I could not find any active subscription.

     

    If you are being charged, please share the receipt with us and the email that you received from our end regarding your subscription purchase so that we can check further and assist you better.

     

    Thanks,

    Souvik.

    5 replies

    E
    Eugene31327968zmir
    Participating Frequently
    July 28, 2023

    This happened to me also..!

    C
    Charmane27652383wt43
    Participant
    December 20, 2022

    I jus paid for my membership and it won't let me use it what is going on with my membership 

     

    F
    Felicia276146222e2f
    Participant
    December 17, 2022

    Same here and I pay monthly;! 

    K
    Kabu26423266gh49
    Participant
    October 4, 2022

    Please my lightroom do not work the premuim feature...

     

    S_S
    Community Manager
    S_SCommunity ManagerCorrect answer
    Community Manager
    July 6, 2022

    Hello Brenda,

     

    I hope you are doing well. I am sorry for the trouble. 

     

    I searched with the email address you provided; however, I could not find any active subscription.

     

    If you are being charged, please share the receipt with us and the email that you received from our end regarding your subscription purchase so that we can check further and assist you better.

     

    Thanks,

    Souvik.

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