Participant

Answered

Premium

5 replies
1244 views
Translate

Hi! I just paid the premium plan as I need to use one of the tools, you already got the money from my card but I can't use premium in the app, I feel like you're stealing! What happens!

[PI removed by moderator]

This topic is closed to new replies. Start a new post to keep the conversation going.

Souvik SadhuCorrect answer

Legend

Hello Brenda,

I hope you are doing well. I am sorry for the trouble.

I searched with the email address you provided; however, I could not find any active subscription.

If you are being charged, please share the receipt with us and the email that you received from our end regarding your subscription purchase so that we can check further and assist you better.

Thanks,

Souvik.

E

Eugene31327968zmir

Participating Frequently

This happened to me also..!

Translate

C

Charmane27652383wt43

Participant

I jus paid for my membership and it won't let me use it what is going on with my membership

Translate

F

Felicia276146222e2f

Participant

Same here and I pay monthly;!

Translate

K

Kabu26423266gh49

Participant

Please my lightroom do not work the premuim feature...

Translate

Souvik SadhuCorrect answer

Legend

Hello Brenda,

I hope you are doing well. I am sorry for the trouble.

I searched with the email address you provided; however, I could not find any active subscription.

If you are being charged, please share the receipt with us and the email that you received from our end regarding your subscription purchase so that we can check further and assist you better.

Thanks,

Souvik.

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.