Premium account does not work (editing, adding notes, etc..)

Forum|Forum|4 years ago
October 27, 2021
1 reply
433 views

I upgraded to a premium account. But I can't use the features. For example, if I want to make a note, I keep getting the message: 'please setup an e-mail account on your devine and try again'. Very bizarre since I'm already logged in with my email account. Someone tips because in this way premium has no added value. P.S. I use Adobe on my iPad Pro.

This topic has been closed for replies.

Ria Tagra

Inspiring

Hi @Wim5C39

Sorry for the inconvenience caused. Try to restore your account using below given steps:

1. Tap on profile icon.

2. Tap on subscription.

3. Tap on restore purchase.

For more information try: https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#cancel-a-subscription

Let us know how it works on your end.

Regards

Ria

W

Wim5C39Author

Participant

Thanks for your reply, Ria.

I have performed these steps but I still cannot use the premium features.
I keep getting the message 'please setup an email account on your devine and try again'.

Frustrating;-)

Ria Tagra

Inspiring

Hi @Wim5C39

Thankyou for getting back to us. We need a bit more information from your side. Would you mind sharing your Adobe ID via Private message to check your account in order to validate your subscription status.

Note: This is a public forum, please do not share personal information here.

For sending a private message follow the below steps:

Tap my name beside my profile picture.
Tap send a message.
Write your message and tap send.

We will be waiting for your response.

Regards

Ria

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