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Kimberly389276113s5u
Participant
July 31, 2024
Question

Premium AND Export

  • July 31, 2024
  • 1 reply
  • 267 views
  • I needed to export files awhile back. Despite paying for Adobe Acrobat Premium, I was unable to export at that time and was prompted to purchase Adobe ExportPDF which resolved the issue. I recently renewed Acrobat Premium and is ExportPDF subscription renewal date is approaching? I just researched Premium online and that should be enough to export. Are there any reasons/features that require Export in addition to my Premium subscription? If not, why was I required to subscribe additionally to Export? 
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1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
August 2, 2024

Hi @Kimberly389276113s5u 

 

I hope you are doing well. I'm sorry to hear about the issue you're experiencing with Acrobat Premium services.

 

The Export PDF functionality is indeed included with Acrobat Premium. To help us better understand and resolve your issue, could you please provide more details about your experience? Specifically, could you share the steps you followed to export the PDF and any error messages you encountered? A screenshot of the error message would be very helpful. Additionally, could you let us know the format you were trying to export the PDF to?

 

If possible, please try to reproduce the issue and share a video recording of the steps you're following and the issue occurring. This will give us more clarity.

 

Also, upon reviewing your Adobe account linked to the Adobe ID you use on the community, I noticed that you have an Acrobat Premium subscription (1 year and 2 months old) and an Adobe Acrobat Export PDF subscription (5 years and 11 months old). You apparently purchased the Acrobat Premium subscription after the Export PDF subscription.

Since the Export PDF service is included in your Acrobat Premium subscription, you might consider canceling the Adobe Acrobat Export PDF subscription to avoid redundancy.

 

We're here to help. Please provide the requested information so we can assist you further.

 

~Amal

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