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Dhbj24999955g3f0
Participating Frequently
June 24, 2022
Question

Premium don’t work !

  • June 24, 2022
  • 2 replies
  • 1624 views

Good day

I have been having problems with my Adobe account for weeks.

I have premium but it doesn't work nor can I limit documents because it says I'm not premium even though I paid to be premium.

I've done everything. I've uninstalled and reinstalled the Adobe app and kept signing in and out but my premium account still doesn't work.

I am sending photos.

You see when I supposedly have to purchase again for Adobe, it indicates I am already premium and that an error has been determined.

Can someone help me! 

This topic has been closed for replies.

2 replies

M
Michelle25011529csqd
Participant
June 25, 2022

I'm having this same problem

D
Dhbj24999955g3f0Author
Participating Frequently
June 25, 2022

Isn't it weird. You buy something and then you can't use it. Mainly because it is necessary. 

S_S
Community Manager
S_SCommunity Manager
Community Manager
June 24, 2022

Hello,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

I checked with your registered Email address on the community and saw that your subscription stands canceled. 

 

I have shared your account details with our team so that we can check the status internally, and I will be sharing the update with you at the earliest so you can repurchase the subscription.

 

Thanks,

Souvik.

D
Dhbj24999955g3f0Author
Participating Frequently
June 24, 2022

Hi

That's not possible. I bought Adobe premium two or three times in the last week and canceled three times because it doesn't work every time. Bought premium again this morning and still not working. I didn't cancel it.

It is also clearly stated in the mention that my Adobe 24-07 will be renewed.

I don't understand why it's going wrong.

S_S
Community Manager
S_SCommunity Manager
Community Manager
June 24, 2022

@Dhbj24999955g3f0 Hi,

 

I understand, however, that your current subscription does not show up on the records, which you cannot use. We will be getting it fixed with the team internally so that you can use the application like you used to.

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