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D
defaultnw05da5j7pbw
Participant
November 1, 2021
Answered

Premium features not working

  • November 1, 2021
  • 2 replies
  • 1648 views

Hello I'm unable to use premium features even tho subscribed and paid for it already. I'm using  an iPhone XR. Please help!

This topic has been closed for replies.
Correct answer Ria Tagra

Hi C.Johnson,

 

There was a shorterm outage of Micrcrosoft with excel files and onedrive, sharepoint platform That is fixed now. Could you confirm if you are still facing the issue.

 

Your response awaited.

Regards

Ria

 

 

2 replies

C
Chandra24528625m5st
Participant
May 20, 2022

Hi,

This is still not working.

S_S
Community Manager
S_SCommunity Manager
Community Manager
May 20, 2022

Hello Chandra,

 

I hope you are doing well. I am sorry to hear about your experience with Acrobat Reader Mobile.

 

Could you share a screen recording of the workflow you are following so that we can get a better idea of what's happening.

 

Also, please check if the application is updated to the latest version.

 

Thanks,

Souvik.

Ria Tagra
Ria Tagra
Inspiring
November 2, 2021

Hi 

 

Thankyou for reporting this to us. Could you please confirm your OS details? Till then please try to restore your subscription once using the below steps.

1. Tap on profile icon.

2. Tap on subscription.

3. Tap on restore purchase.

For more information try: https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#cancel-a-subscription

 

Let us know how it works on your end. We are also looking into this issue. We will get back to you with an update as soon as possible.

 

Regards 

Ria

D
defaultnw05da5j7pbwAuthor
Participant
November 4, 2021
I’m still unable to restore, none of my Microsoft apps are working!!!! Now
I can’t even send emails from excel after I have already paid my
subscription!!

I have an Xr 128gb
--
C.Johnson
Ria Tagra
Ria TagraCorrect answer
Inspiring
November 5, 2021

Hi C.Johnson,

 

There was a shorterm outage of Micrcrosoft with excel files and onedrive, sharepoint platform That is fixed now. Could you confirm if you are still facing the issue.

 

Your response awaited.

Regards

Ria

 

 

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