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Omar255705398aj8
Participant
August 8, 2022
Question

Premium features not working

  • August 8, 2022
  • 1 reply
  • 1169 views

Need help with my premium features not working

    This topic has been closed for replies.

    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    August 10, 2022

    Hello Omar,

     

    I hope you are doing well. I am sorry for your experience with the Acrobat Reader Mobile subscription.

     

    I checked your account details with the community's registered email address and could not find any active subscription.

     

    Could you share the details of your purchased subscription with me so that I can investigate further?

     

    Thanks,

    Souvik.

      O
      Omar255705398aj8Author
      Participant
      August 13, 2022

      I had a previous account that I can't get into for some reason which I also had a monthly subscription to. I keep getting this notification even when I tried to apply again. I had to get a new phone and since I've downloaded the app again I was only able to temporarily use its features

      O
      Omar255705398aj8Author
      Participant
      August 13, 2022

      This was my original account information that also had monthly premium features and I can't get into it

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