Premium free trial not working

Question

I activated the annual subscription via the app on my S23 and the app hadn't acknowledged the purchase and keeps prompting me to subscribe and then it shows the error code - IS9224/6050/vSICujatqp and states its already purchased.

The subscription is showing on the galaxy store and the Adobe app shows there'd no subscriptions to renew.... what's the issue?

Thomas30460037ceiq · Accepted Answer

Hello, I have the exact same issue.  Did you get your issue resolved?  My Samsung Galaxy store account shows a 60 day free trial for the Android version of Lightroom, but I cannot access any of the premium features on Lightroom for Galaxy when I try to use it.  Any help would be appreciated!  Thanks!

S_S · Answer

Hi Nadi,

I hope you are doing well. I am sorry for the trouble.

I checked your email address registered here in the community and cannot find an active subscription for Acrobat Premium.

Please let me know the error you get when trying to use Acrobat. A screenshot of the error and the page from Galaxy Store showing the Purchase ID would be great.

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for Android Help (adobe.com)

Let me know if this help.

Thanks,

Souvik.

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