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zak31977205x5nn
Participant
August 30, 2023
Question

Premium not working

  • August 30, 2023
  • 1 reply
  • 279 views

I have paid a yearly subscription for adobe acrobat reader. I login in one phone and it says i'm a free user. I have made sure that i'm not logged in any other devices and still says i'm a free user. I have attempted to restore but nothing is working. I have tried everything still says i'm a free user... please help

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    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    September 26, 2023

    Hi @zak31977205x5nn,

     

    I hope you are doing well. I am sorry for the trouble.

     

    I checked your email address registered here in the community and cannot find an active subscription for Acrobat Premium.

     

    Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

     

    If the application is unable to identify the subscription, you may try a few steps below:

    1. Logout from Acrobat Reader Mobile;

    2. Restart the device;

    3. Log in back to the device.

     

    If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)

     

    Also, you might want to check if you are logged in using Apple ID and not Google.

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

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