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defaultuzcw3nj16lxg
Participant
August 6, 2021
Question

Premium quality not activated after subscribing

  • August 6, 2021
  • 1 reply
  • 610 views

Please I need urgent attention. I already subscribed for the monthly premium quality and not working keep loading and when I restarted the app I was asked to subscribe again and I tried and it keep saying error message I have already subscribed then why is it not working

    This topic has been closed for replies.

    1 reply

    Ria Tagra
    Ria Tagra
    Inspiring
    August 8, 2021

    Hi,

     

    Hope you are doing well.

     

    Thank you for posting your query here. Please help me with few details to understand your issue better.
    1. OS version?
    2. Make and model of your device?
    3. Could you share some relevant screenshots with us?
     
    Try to sign out and sign in back to your account. Do the following to restore your subscription:
    1. Tap the profile icon.
    2. Tap Subscriptions or Manage subscriptions
    3. Tap Restore Purchases.
    For more help refer to: https://helpx.adobe.com/acrobat/mobile-app-faq.htmlLet us know how it works at your end. If you have any further queries please feel free to reach out to us. We would be more than happy to assist you.
     
    Regards
    Ria
    I
    Izaac5F85
    Participant
    October 1, 2021

    Hi 

    this didn't work for me. Having the same issue. 
    many other ideas? 

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