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Anonymous
April 2, 2025
Answered

Premium Subscription

  • April 2, 2025
  • 1 reply
  • 187 views

Even though I am a premium subscriber, I cannot reload my subscription. Thank you...

Correct answer Amal.

Hi there

 

I hope you're doing well, and thank you for reaching out.

 

I’ve reviewed the Adobe account associated with the Adobe ID you're using on this community, but I couldn't find any active or paid subscriptions linked to it. If you happen to have used a different Adobe ID or email for the purchase, please logout of the app and re-login with the correct Adobe ID and see if that works.

 

 

 

 

1 reply

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
April 7, 2025

Hi there

 

I hope you're doing well, and thank you for reaching out.

 

I’ve reviewed the Adobe account associated with the Adobe ID you're using on this community, but I couldn't find any active or paid subscriptions linked to it. If you happen to have used a different Adobe ID or email for the purchase, please logout of the app and re-login with the correct Adobe ID and see if that works.

 

 

 

 

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