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A
Alaa5D82
Participant
July 9, 2021
Question

Premium subscription cancellation is impossible

  • July 9, 2021
  • 2 replies
  • 1810 views
  • ,i've been trying to cancel this subscription but it is impossible and i can't find anyone to contact , i searched my acrobat account and when i choose cancel plan , it doesn't cancel and it redirects my to samsung, when i log my samsung account and i can't find an adobe subscription, all screenshots attached I need ur feedback to cancel this and refund the amount pls as i refereed to samsung and said the issue is not from their side
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2 replies

C
Cheri289033670uhk
Participant
March 16, 2023

Exactly what was done to me. Now I'm charged 70 dollars for a product I won't use. They really make cancelation difficult.  

S_S
Community Manager
S_SCommunity Manager
Community Manager
March 18, 2023

Hello @Cheri289033670uhk,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

Ria Tagra
Ria Tagra
Inspiring
October 30, 2021

Hi @Alaa5D82 

 

Sorry for the delayed response.

 

If you have accidentally subscribed to Adobe Acrobat Premium, don’t worry you can delete the subscription from the store you purchased it.

For IOS   

Apple manages the Acrobat Reader premium subscription purchased from the Apple App Store.   

 Cancel subscription: iOS 

  

For Android.   

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.   

Cancel Subscription: Android 

 

A refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase. Learn if you get a refund when you cancel. 

 

Adobe does not issue refunds for purchases made directly through app stores. For refund or billing requests, refer to: 

Refunds on Google Play for Google Play Store. 

Galaxy Store Payments and Purchases for Samsung Galaxy Store. 

  

For IOS    

Apple manages the Acrobat Reader premium subscription purchased from the Apple App Store.    

 Refund purchase  

   

For Android.    

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.    

Refund Purchase  

    

Regards

Ria

D
david221700452jd4
Participant
December 9, 2021

I have tried all the options suggested YET I cannot cancel my Adobe premium subscription and it is not serving the purpose. Can you make simpler to cancel unused subscription? 

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
December 13, 2021

Hi David,

Sure we will help you will the cancellation issue. Could you confirm some details?

1. OS name and version?

2. As there is no subscription visible on this email do you have some other email? If yes, please send that in a private message so we can check 

For sending a private message follow the below steps:

  1. Tap my name beside my profile picture.
  2. Tap send a message.
  3. Write your message and tap send.

 

Thanks,

Harsh

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