Skip to main content
P
Pikachuu
Participant
June 21, 2023
Question

Print from the app doesn't work- Epson printer not available

  • June 21, 2023
  • 1 reply
  • 642 views

Print from the app worked well for a few weeks after downloading the acrobat for damsung app. However, continuous issues since a few months.  I constantly get error that the printer is not available or ready while the printer is connected,  ready and can print from other apps.  It's highly inconvenient as most of my email attachments are in PDF and I use acrobat for samsung to open read and print them.  Tried uninstalling and reinstalling the app,  reset and reconnected the printer . Nothing works.  Please help. 

    This topic has been closed for replies.

    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    July 3, 2023

    Hi @Pikachuu,

     

    Hope you are doing well. Sorry for your experience with printing PDFs.

     

    The printing workflow is managed by the Android UI and not Acrobat. Any printing-related issues should be redirected to the device manufacturer or the Printer's manufacturers.

     

    Once you click on the print button, the file is moved to the printing workflow from Android, and post this process, Reader Mobile has no control over how the file is printed or how the printer behaves.

     

    Hope this clarifies your question.

     

    -Souvik

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices