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Erin35126015xal8
Participant
January 30, 2024
Question

Private document accessed by hacker on acrobat cloud

  • January 30, 2024
  • 1 reply
  • 401 views

Has anyone downloaded extremely private documents and had somebody post a comment on them because the acrobat cloud was not secure????

    This topic has been closed for replies.

    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    January 31, 2024

    Hi @Erin35126015xal8,

     

    Hope you are doing well. Thank you for writing in!

     

    Files saved on your Acrobat Cloud cannot be accessed by anyone other than you unless you share them manually.

     

    If there are comments on your file, you can check the user who has done so, and if you do not recognize the user, you can unshare the files and change your account password.

     

    Hope this helps.

     

    -Souvik

    E
    Erin35126015xal8Author
    Participant
    January 31, 2024
    There was no sharing with anyone, and someone commented on my document.
    Adobe customer service acknowledged a glitch allowing unknown person(s)
    access . No one uses my email, no one was shared the document, no one ever
    has used my email address in any past incident.
    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    January 31, 2024

    @Erin35126015xal8, I checked the support ticket logged on to your account.

     

    The statement mentions that you have shared the file manually, which is why the other user accessed the file.

     

    Also, there was a mention of activating 2-factor Authentication.

     

    Let me know if there is something else we can help you with.

     

    -Souvik

     

     

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